Invoice Terms and Conditions

Roundway Centre / Therapy Ltd. Terms and Conditions

1. Services

• 1.1 We shall provide services as agreed with you, and in doing so, we shall observe the Ethical Guidelines issued by the Royal College of Speech and Language Therapists.
• 1.2 We shall provide Services for your exclusive benefit.

2. Fees

• 2.1 Fees are charged based on the hourly rate set out on the website www.roundwaycentre.org.uk.
• 2.2 Payment is required on the date of the appointment.
• 2.3 Where a Nursery/school or home visit is made, travel is invoiced at the rate stated on the website.
• 2.4 Payment for invoices is required within 10 working days of the invoice date.

3. Non-Payment of Fees

• 3.1 Payment in full is required WITHIN 10 WORKING DAYS FROM THE DATE OF THE INVOICE.
• 3.2 Late payment incurs interest. We reserve the right:
  • To charge monthly interest on the unpaid amount at 5%, added to the running total each month.
  • To take whatever legal remedy exists in order to obtain payment.
  • To suspend the services and any work we are carrying out for you.
  • To charge for legal proceedings.
• 3.3 If you consider the fees we have charged excessive or unfair, you may, within 14 days from the date of the bill, complain in writing to us, specifying the cause of the complaint. If you do not make such a complaint within 14 days of the receipt of the bill, our rights specified in 3.2 will apply.
• 3.4 If you make a complaint, we shall investigate it. If we agree with you, we shall make an appropriate reduction in the amount invoiced, and interest shall not be charged on the amount of the reduction but may be charged on the balance.

4. Rescheduling and Refunds

• 4.1 Customers have a 14-day “cooling-off” period from the day after you enter the contract to cancel and get a refund (minus bank processing fees and an accounting/ administration fee of £100.
• 4.2 Customers must pay for the service you have already received.
• 4.3 Sessions may be rescheduled to an alternative date after the contract has been entered into and the service has been booked, subject to availability.
  If a client no longer requires a booked service, they may request a refund for any unused services.
• 4.4 Refund requests must be submitted within three (3) months of the date on which the contract was entered into and the service was booked.
  Approved refunds will be calculated as follows:
• 4.5 The value of any services already provided will be deducted.
• 4.6 Any bank or payment processing fees incurred will be deducted.
• 4.7 An accounting and administrative fee of £100 per booking will be deducted from the refund amount.
• 4.8 The remaining balance, if any, will be refunded to the client using the original payment method where possible.