“We” means Roundway Therapy
“You” means a person with whom the contract is greed
“Contract” means the terms and conditions of engagement agreed between you and Roundway Centre
1. SERVICES
1.1 We shall provide services as agreed with you and in doing so we shall observe the Ethical Guidelines issued by the Royal College of Speech and Language Therapists
1.2 We shall provide Services for your exclusive benefit
2 FEES
2.1 Fees are charged on the basis of the hourly rate set out on the website www.roundwaycentre.or..uk
2.2 Payment is required on the date of the appointment.
2.3 Where a Nursery/school or home visit is made travel is invoiced at the rate stated on the website
2.4 Payment for invoices is required within 10 working days of the date of the invoice
3 NON-PAYMENT OF FEES
3.1 Payment in Full is required within 10 working days from the date of the invoice
3.2 LATE PAYMENT INCURS INTEREST
We reserve the right:
- to charge monthly interest on the unpaid amount at 5% added to the running total each month
- to take whatever legal remedy exists in order to obtain payment
- to suspend the Services and any work which we are carrying out for you
- to charge for legal proceedings
3.3 If you consider the fees which we have charged are excessive or unfair, you may within a period of 14 days from the date of the bill complain in writing to us, specifying the cause of the complaint. If you do not make such a complaint within 14 days of the receipt of the bill, our rights specified in 3.2 will apply.
3.4 If you make a complaint we shall investigate it. If we agree with you we shall make an appropriate reduction in the amount invoiced and interest shall not be charged on the amount of the reduction but may be charged on the balance.
THE ABOVE TERMS OF TRADE WILL APPLY UNLESS SPECIFICALLY VARIED BY A LETTER OF ENGAGEMENT
