“We” means Roundway Therapy
“You” means the person with whom the contract is agreed.
“Contract” means the terms and conditions of engagement agreed between you and Roundway Centre.
1. SERVICES
1.1 We shall provide services as agreed with you, and in doing so, we shall observe the Ethical Guidelines issued by the Royal College of Speech and Language Therapists
1.2 We shall provide Services for your exclusive benefit.
2. FEES
2.1 Fees are charged based on the hourly rate set out on the website www.roundwaycentre.org.uk.
2.2 Payment is required on the date of the appointment.
2.3 Where a Nursery/school or home visit is made, travel is invoiced at the rate stated on the website.
2.4 Invoice payment is required within ten working days of the invoice date.
3. CANCELLATIONS AND REFUNDS
3.1 For cancellations, we offer a full credit to re-schedule a new date or a refund minus the bank payment processing fees, plus an accounting and administrative charge of £50, which will be deducted from your final refund.
4. NON-PAYMENT OF FEES
4.1 Payment in Full is required WITHIN 10 WORKING DAYS FROM THE DATE OF THE INVOICE
4.2 Late payment incurs interest.
We reserve the right:
- To charge monthly interest on the unpaid amount at 5%, added to the running total each month.
- To take whatever legal remedy exists to obtain payment.
- To suspend the services and any work we are carrying out for you.
- To charge for legal proceedings
4.3 If you consider the fees we have charged excessive or unfair, you may, within 14 days from the date of the bill, complain in writing to us, specifying the cause of the complaint. If you do not make such a complaint within 14 days of the receipt of the bill, our rights specified in 3.2 will apply.
3.4 If you make a complaint, we shall investigate it. If we agree with you, we shall make an appropriate reduction in the amount invoiced, and interest shall not be charged on the amount of the reduction but may be charged on the balance.
