These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.roundwaycentre.org.uk ("Our Site"). Please read these Terms of Use carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon your first use of Our Site. You may be required to read and accept these Terms of Use when signing up for an Account. If you do not agree to comply with and be bound by these Terms of Use, you must stop using Our Site immediately.
Definitions and Interpretation
- In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:
- "Account" means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 4; "Content" means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
- "Listing" means a directory listing posted on Our Site by a User, providing details of that User’s services;
- "User" means a user of Our Site, and
- "We/Us/Our" means Roundway Therapy Ltd, a company registered in England under 09012535 whose registered address is 2 Roundway, Bramhall, Stockport, Cheshire SK7 1DG.
- “You” means the person with whom the contract is greed
- “Contract” means the terms and conditions of engagement agreed between you and Roundway Centre
Information About Us
- Our Site, www.roundwaycentre.org.uk, is owned and operated by a limited company, Roundway Therapy, registered in England under 09012535, whose registered address is 2 Roundway, Bramhall, Stockport, Cheshire. SK7 2BL.
Invoice terms and conditions
1. SERVICES
1.1 We shall provide services as agreed with you, and in doing so, we shall observe the Ethical Guidelines issued by the Royal College of Speech and Language Therapists
1.2 We shall provide Services for your exclusive benefit
2 FEES
2.1 Fees are charged based on the hourly rate set out on the website www.roundwaycentre.org.uk.
2.2 Payment is required on the date of the appointment.
2.3 Where a Nursery/school or home visit is made, travel is invoiced at the rate stated on the website.
2.4 Payment for invoices is required within ten working days of the date of the invoice.
3 Non-payment of fees
3.1 Payment in Full is required WITHIN 10 WORKING DAYS FROM THE DATE OF THE INVOICE
3.2 LATE PAYMENT INCURS INTEREST
We reserve the right:
- to charge monthly interest on the unpaid amount at 2.5%
- to take whatever legal remedy exists to obtain payment
- to suspend the Services and any work which we are carrying out for you
- to charge for legal proceedings
3.3 If you consider the fees we have charged excessive or unfair, you may, within 14 days from the date of the bill, complain in writing to us, specifying the cause of the complaint. If you do not make such a complaint within 14 days of the receipt of the bill, our rights specified in 3.2 will apply.
3.4 If you make a complaint, we shall investigate it. If we agree with you, we shall make an appropriate reduction in the amount invoiced, and interest shall not be charged on the amount of the reduction but may be charged on the balance.
Access to Our Website
- Access to Our Site is free of charge.
- It is your responsibility to make any and all arrangements necessary to access Our Site.
- Access to Our Site is provided "as is" and on an "as available" basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
Intellectual Property Rights
- With the exception of Listings, all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including that in Listings) is protected by applicable United Kingdom and international intellectual property laws and treaties.
- Subject to sub-Clauses 5.3 and 5.6, you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
- You may:
- Access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or apps);
- Download Our Site (or any part of it) for caching;
- Print one copy of any page(s) from Our Site;
- Download extracts from pages on Our Site and
- Save pages from Our Site for later and/or offline viewing.
- Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
- You may not use any Content printed, saved or downloaded from Our Site for commercial purposes without obtaining a licence from Us (or Our licensors, as appropriate). This does not prohibit the normal access, viewing and use of Our Site for general information purposes, whether by business users or consumers.
- Nothing in these Terms of Use limits or excludes the fair dealing provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
Listing
- An Account is required if you wish to submit a Listing. Please refer to Clause 4 for more information.
- You agree that you will be solely responsible for your Listing. Specifically, you agree, represent and warrant that you have the right to submit the Listing and that all information in the Listing is accurate and truthful, that all such information will be kept accurate and up-to-date, and that your Listing will comply with Our Acceptable Usage Policy, detailed below in Clause 13.
- You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.2. You will be responsible for any loss or damage suffered by Us as a result of such breach.
- You (or your licensors, as appropriate) retain ownership of the content of your Listing and all intellectual property rights subsisting therein. By submitting a Listing, you grant Us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence that Listing for the purposes of operating and promoting Our Site.
- If you wish to remove a Listing from Our Site, you may email your request to office@roundwaycentre.org.uk. We will use reasonable efforts to remove the Listing in question from Our Site. Removing a Listing also revokes the licence granted to Us to use that Listing under sub-Clause 6.4. Please note, however, that caching or references to your Listing may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).
- We may reject, reclassify, or remove any Listing from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy or if We receive a complaint from a third party and determine that the Listing in question should be removed as a result.
Links to Our Site
- You may link to Our Site provided that:
- You do so in a fair and legal manner;
- you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
- you do not use any logos or trademarks displayed on Our Site without Our express written permission, and
- you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
- You may link to any page of Our Site.
- Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us at office@roundwaycentre.org.uk for further information.
- You may not link to Our Site from any other site, the main content of which contains material that:
- is sexually explicit;
- is obscene, deliberately offensive, hateful or otherwise inflammatory;
- promotes violence;
- promotes or assists in any form of unlawful activity;
- discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;
- is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
- is calculated or is otherwise likely to deceive another person;
- is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
- misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);
- implies any form of affiliation with Us where none exists;
- infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
- is made in breach of any legal duty owed to a third party, including, but not limited to, contractual duties and duties of confidence.
- The content restrictions in sub-Clause 7.4 do not apply to content submitted to sites by other users, provided that the primary purpose of the site accords with the provisions of sub-Clause 7.4. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.
- Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Advertising
- We may feature Third Party Advertising on Our Site, and We reserve the right to display Third Party Advertising on the same page as any content from any User.
- You agree that you will not attempt to remove or hide any Third Party Advertising using HTML/CSS or by any other method.
- We are not responsible for the content of any Third Party Advertising on Our Site. Each Third Party Advertiser is responsible for the content of their own Third Party Advertising material. We will not be responsible for any Third Party Advertising on Our Site, including, but not limited to, any errors, inaccuracies, or omissions.
Disclaimers and Legal Rights
- Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action.
- Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, if you are a consumer, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
- We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
- We are not responsible for the content or accuracy of or for any opinions, views, or values expressed in Listings. Any such opinions, views, or values are those of the relevant User and do not reflect Our opinions, views, or values in any way. We have no control over, nor any involvement in, any Listings. We accept no responsibility for any actions taken or for any products or services provided by any Listed Consultant.
Our Liability
- The provisions of Clause 11 apply only to the use of Our Site and Listings, which are governed separately by Our Terms of Sale; see payment Terms and Conditions.
- To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (whether it is provided by Us or whether it is a Listing) included on Our Site.
- To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content (including Listings) included on Our Site.
- If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
- We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. However, subject to sub-Clause 10.2, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
- We neither assume nor accept responsibility or liability arising from any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
- Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, death or personal injury resulting from negligence, or any other forms of liability that cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Viruses, Malware and Security
- We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware. We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same, as detailed in sub-Clause 11.5.
- You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
- You must not deliberately introduce viruses or other malware or any other material which is malicious or technologically harmful either to or via Our Site.
- You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
- You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
- By breaching the provisions of sub-Clauses 12.3 to 12.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities, and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
Acceptable Usage Policy
- You may only use Our Site in a lawful manner that complies with the provisions of Clause 13. Specifically:
- you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
- you must not use Our Site in any way or for any purpose that is unlawful or fraudulent;
- you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind and
- you must not use Our Site in any way or for any purpose that is intended to harm any person or persons in any way.
- When submitting a Listing (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:
- is sexually explicit;
- is obscene, deliberately offensive, hateful or otherwise inflammatory;
- promotes violence;
- promotes or assists in any form of unlawful activity;
- discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;
- is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
- is calculated or is otherwise likely to deceive (including any unsubstantiated or unsupportable claims or comparisons concerning the Listed Consultant or any other business or person);
- is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
- misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 13.2);
- implies any form of affiliation with Us where none exists;
- infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party; or
- is in breach of any legal duty owed to a third party, including, but not limited to, contractual duties and duties of confidence.
- We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of Clause 13 or any of the other provisions of these Terms of Use. Specifically, We may take one or more of the following actions:
- suspend or remove your Listing;
- issue you with a written warning;
- take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
- take further legal action against you as appropriate;
- disclose such information to law enforcement authorities as required or as We deem reasonably necessary and/or
- any other actions which We deem reasonably appropriate (and lawful).
- We hereby exclude any and all liability arising from any actions (including, but not limited to, those set out above) that We may take in response to breaches of these Terms of Use.
Privacy and Cookies
Use of Our Site is also governed by Our Cookie and Privacy Policies, available from <www.roundwaycentre.org.uk. These policies are incorporated into these Terms of Use by this reference.
Changes to these Terms of Use
- We may alter these Terms of Use at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are, therefore, advised to check this page from time to time.
- In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Contacting Us
To contact Us, please email Us at office@roundwaycentre.org.uk or use any of the methods provided on Our Contact Us page.
Communications from Us
- If We have your contact details (if, for example, you have an Account), We may, from time to time, send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, Our Terms of Sale, and changes to your Account.
- We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt-out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 10 business days for Us to comply with your request. During that time, you may continue to receive emails from Us.
- For questions or complaints about communications from Us (including, but not limited to, marketing emails), please contact Us at office@roundwaycentre.org.uk.
How We Use Your Personal Information (Data Protection)
- Any and all personal information that We may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and Our obligations under that Act.
- We may use your personal information to:
-
- Provide and administer your Account/Services;
- Host and manage your Services(s)
- Reply to any communications you send to Us;
- Send you important notices, as detailed in Clause 17.
- We may need to liaise and share information with other professionals in the best interest of your child’s care. We will seek your consent to share important information.
- We will not pass on your personal information to any third parties.
Law and Jurisdiction
- These Terms and Conditions and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.
- If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.
- If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
- If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the non-exclusive jurisdiction of the courts of England & Wales.
Complaint Procedure
We value your feedback and pride ourselves in providing prompt, accurate, high-quality services.
- Feedback
If you have a concern or wish to discuss any aspect of the service, please phone or email the administrator, who will take a message and arrange for one of the professionals to contact you to discuss the concern/s on the phone or in person. Please phone: 0161 440 8685 or Email: office@roundwaycentre.org.uk.
- Concern
If you are unhappy with any aspect of the service, you may contact the office administrator, letting us know in writing the cause for the concern. The email will be sent to a senior professional who will respond to you in writing promptly but within ten working days. Please email: office@roundwaycentre.org.uk
If your concern is not resolved in discussion with us or by email response, you may take the following steps to make a complaint.
- Complaint
Step 1: Email the office at office@roundwaycentre.org.uk to confirm your complaint in writing. The administrator will respond to your email immediately, sending you a copy of the complaint procedure.
Step 2: You will be allocated a named senior professional. The professional will contact you within ten working days. If the complaint is within the scope of our professional services, the professional will discuss the resolution of your complaint with you and make recommendations.
Respectful communication
We deliver professional services to clients per national guidelines and professional codes of conduct within our field of expertise. We ask for respectful, courteous communication and correspondence from our clients. We have a zero-tolerance policy for aggressive, abusive communication or actions from clients. We reserve the right to terminate all correspondence with any clients who are aggressive or abusive.
